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CLAIMS SUPPORT

Marine Claims Centre

A clear route from first incident notification to supporting evidence and case updates. Report promptly and keep your vessel, policy and contact details together.

Existing Client Claim Report Speak to the Team
IMMEDIATE DANGER

Emergency response

Follow vessel safety procedures and contact the relevant emergency services, coastguard or port authority. Use the emergency claims contact specified in your policy or certificate.

Online submission is not an emergency response service. Do not wait for an online reply before taking required safety action.

EXISTING CLIENT

Your claim and documents

Sign in to select your policy, report an incident, upload photographs and documents, and follow recorded claim status and messages.

Existing Client Claim Report
FIRST NOTIFICATION

New incident

Use your secure account to submit a new report. If your policy has not yet appeared in the portal, enter its policy or certificate reference for reconciliation.

Report a New Incident

What to include in your first report

  • Vessel name and IMO number, where assigned.
  • Policy or certificate number.
  • Incident type, factual description, location, date and time in UTC.
  • Whether pollution or injury is involved, including when the position is unknown.
  • A reachable contact name, email and telephone number.
  • Available photographs, log extracts, survey reports and other supporting documents.

Send the known facts promptly; do not wait for a final loss estimate. Clearly identify information that remains unconfirmed. Avoid admitting liability or making commitments without appropriate advice.

What happens next

  1. Report recorded: the portal assigns a claim reference and acknowledges receipt.
  2. Evidence collected: upload documents securely and retain original records.
  3. Review and coordination: follow requests for information and insurer submission status.
  4. Updates: review your case status and secure messages in the client portal.

Acknowledgement does not determine coverage, liability or settlement. Follow the notice requirements in your actual policy and preserve any separate contractual or legal deadlines.

Photographs and sensitive information

Take photographs only where safe and permitted. Upload incident evidence through the portal. Keep personal or medical detail to what is necessary; initial injury reporting should describe involvement without unnecessary medical records.

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